1. What Ori is
Ori is a general wellness app designed to help people track food and calorie intake in a low-pressure way. It provides educational information, calorie estimates, weight trend tracking, and personalised direction based on the data you enter.
Ori is built to be calm, non-judgemental, and accessible. It is not a clinical service, medical programme, or supervised nutrition plan.
2. What Ori is not
Ori is not a medical device. It does not provide medical advice, medical nutrition therapy, diagnosis, treatment, or clinical supervision of any kind.
The calorie targets, food estimates, weight trends, adaptive adjustments, and suggestions it produces are based on general population data and the information you enter, not a medical examination, clinical history, or individual assessment. They may be inaccurate, incomplete, or unsuitable for your circumstances.
Nothing in the app, including AI-generated suggestions, constitutes medical advice or replaces personalised guidance from a qualified healthcare professional.
3. When you should talk to a doctor first
Please consult a qualified healthcare professional before using Ori if any of the following apply to you:
Eating and body image
You have, or have had, an eating disorder or disordered eating. This includes anorexia nervosa, bulimia nervosa, binge eating disorder, orthorexia, ARFID (avoidant restrictive food intake disorder), or any other condition involving a difficult relationship with food, eating, or your body. Calorie tracking can be unhelpful or harmful in recovery or for people at risk, even when designed with care. We want to be genuinely helpful, not harmful. Please involve your care team if you are unsure.
Medical conditions
You have diabetes, pre-diabetes, or a condition affecting blood glucose, insulin, or metabolism; chronic kidney disease or any condition requiring a clinically supervised diet; a cardiovascular condition affected by diet or weight; PCOS, thyroid conditions, or any hormonal condition affecting metabolism or weight; inflammatory bowel disease, celiac disease, or a food allergy or intolerance requiring careful dietary management; or any other condition where changes to calorie intake, diet, or weight require clinical oversight.
Life circumstances
You are pregnant, trying to conceive, or breastfeeding; or you are under 18 years old (Ori is not suitable for anyone under 18).
Medication and clinical supervision
You take medication that affects appetite, metabolism, weight, blood glucose, or fluid retention; or you are under active supervision from a dietitian, nutritionist, physician, psychiatrist, or other clinician for any condition related to food, weight, or body image.
If you have any doubt about whether Ori is suitable for your circumstances, please speak to a healthcare professional before you start.
4. Look Away and Stealth Health
Look Away and Stealth Health are features designed to make tracking gentler for people who find numbers triggering or stressful. They hide scale readings and calorie figures from the main app views.
These features are not a clinical intervention or eating disorder treatment. They are practical design choices. If you are in active recovery from an eating disorder or disordered eating, please discuss whether any form of calorie or weight tracking is appropriate for you with your care team before using Ori, including features designed to make it gentler.
5. AI-generated estimates and advice
Ori uses AI to estimate food, interpret logs, read labels, and generate suggestions. AI estimates can be wrong. Portion sizes, calorie counts, and food identifications are approximations. Do not rely on them to manage a clinical condition, adjust medication, or make health decisions without independent verification and professional guidance.
6. Signs to stop and seek support
Please stop using the app and seek appropriate support if:
- Tracking makes you feel distressed, guilty, or anxious about food.
- You find yourself thinking obsessively about calories or food logs.
- You feel tempted to restrict food in a way that feels unsafe.
- Your relationship with food or your body feels worse since you started using the app.
- Any other aspect of using the app does not feel right for your wellbeing.
We want Ori to help. If it isn't helping, please reach out to your GP, a mental health professional, or an eating disorder support service.
7. Calorie floors and safety limits
Ori will not set calorie targets below safe minimums and will flag trends that suggest rapid or potentially unsafe weight change. These are automated safeguards, not clinical monitoring. If you are concerned about your rate of weight change or calorie intake, speak to a healthcare professional.
8. Accuracy of data and outputs
Calorie estimates, TDEE calculations, adaptive adjustments, and Weekly Tweaks are based on the information you enter and established population-level formulas. Your individual metabolism, health status, medication, and life circumstances may mean the estimates are not accurate for you specifically. The more accurate the data you enter, the more useful the outputs, but even with accurate data, the app provides directional guidance, not clinical precision.
9. Your responsibility
By using Ori you acknowledge that you have read and understood this disclaimer. You accept that the Service provides general wellness information only, that outputs may be inaccurate, and that you are responsible for your own health decisions. You agree not to hold Double Quack LTD or its directors, employees, or agents liable for any harm arising from your use of the Service, to the extent permitted by applicable law.
Nothing in this disclaimer limits our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.
10. Changes to this disclaimer
We may update this disclaimer. We will notify you of material changes via the app or by email. Continuing to use the Service after an update constitutes acceptance of the revised disclaimer.
11. Contact
If you have questions about this disclaimer or about Ori's suitability for your circumstances, contact us at hello@heyori.app.
For eating disorder support in the UK:
Beat Eating Disorders:
beateatingdisorders.org.uk,
helpline 0808 801 0677 (free, open 365 days a year).
Mind:
mind.org.uk,
mental health information and support.
Samaritans:
samaritans.org,
call 116 123 (free, 24/7).
International resources:
NEDA Helpline (United States):
nationaleatingdisorders.org,
call or text 1-800-931-2237.
National Alliance for Eating Disorders:
allianceforeatingdisorders.com,
helpline 1-866-662-1235.
The Butterfly Foundation (Australia):
butterfly.org.au,
helpline 1800 33 4673.
NEDIC (Canada):
nedic.ca,
helpline 1-866-NEDIC-20.
Crisis Text Line (Global):
crisistextline.org,
text HOME to 741741 (US, UK, Canada, Ireland).